TERMS OF SERVICE

Little Nappers legally trades under the name Little Nappers Ltd.

Client Acknowledgment

  • The information provide in the questionnaire is as accurate as possible to my/the client’s knowledge.

  • I/the client have disclosed any existing medical conditions or medical conditions that are currently under investigations.

  • If my/the client’s child has a medical condition, I have sought my health care provider’s approval has been sought before commencing a sleep plan.

  • I/the client acknowledge it is myself/the client’s responsibility to rule out any possible medical causes of sleep problems of their child, such as sleep apnea, as child who has underlying medical causes of sleep problems may not be suitable to embark on a sleep plan.

  • I/the client acknowledge it is myself/the client’s responsibility to ensure their child is gaining weight accordingly, thriving and otherwise well before embarking a sleep plan.

  • I/the client acknowledge that Little Nappers Ltd is not able to give medical advice and any questions or concerns that I have regarding my child’s health will be under my health practitioners’ care. A sleep plan by Little Nappers Ltd is not intended to replace or substitute medical advice.

  • I/the client acknowledge that Little Nappers Ltd will not be responsible nor liable in the extremely rare event of injury or adverse events occurring while undertaking a sleep plan. The client is responsible for the safety and health of their child at all times.

 

SIDS

  • I agree and confirm that I will comply with SIDS guidelines to ensure my child’s sleep environment is safe for every sleep. For information on SIDS, please see http://www.sidsandkids.org.nz/

 

Confidentiality and Privacy

  • I acknowledge that Little Nappers Ltd will uphold my case in confidentiality and discretionary.

  • I confirm that I will not share my child’s sleep plan or its content with any third party without Little Nappers’ permission to do so. By sharing the plan, it may not be in the third party’s best interest of the child as these plans are customised to each child’s needs.

Other terms of service

Travel

  • Travel charges of 50c/km will apply for clients who live out of the radius between Timaru and Christchurch.

Payment

  • Payment is to be made in full to the account of Little Nappers Ltd as detailed on the invoice.

  • All prices are in New Zealand dollars (NZD).

  • Payment is required at the time of the invoice being issued.

  • A sleep plan will not be issued or a consultation will not take place with outstanding invoices remaining. Little Nappers Ltd reserves the right to cancel a consultation if there is an outstanding balance owing at the time of the scheduled consultation.

  • Any outstanding debt to Little Nappers Ltd will be referred to debt collection agencies.

Cancellation Policy

  • A full refund is offered if the cancellation occurs 48 hours or more before the scheduled consultation was proposed for.

  • A 50% refund is offered if the cancellation occurs 24 hours before the scheduled consultation was proposed for.

  • Cancellation on the day of the proposed consultation endures no refund for change of mind. In the occurrence of sickness or critical events, Little Nappers Ltd can reschedule the consultation and cater accordingly.

  • Once the plan has been received or a consultation has taken place, there will be no refund offered for change of mind.

 

 

Conditions of a Sleep Plan

  • Individual results may vary and results depend on many matters; including but not limited to, consistency, commitment, personal matters, approach to technique, technique or method, child’s needs, child’s age, severity of situation, following the plan correctly, communication to Little Nappers Ltd and the parents’ desire for change.

  • Little Nappers Ltd holds strong values of ensuring the client finishes the plan feeling happy with the progress and satisfied with the results. Extra support may be offered to ensure the client is left feeling satisfied and this is done at Little Nappers Ltd discretion.

  • A refund is not offered in the event of the client feeling dissatisfied and the client understands that by embarking the plan that this is a risk taken.

  • Most clients will see results within 10-14 days.

  • Little Nappers Ltd is obligated to keep up to date with current information, research and knowledge surrounding child’s sleep.

  • Little Nappers Ltd is obligated to practice under the American Academy of Pediatrics (AAP) safe sleep guidelines.

Little Nappers Logo Baby Sleep Consultant Ashburton Timaru Christchurch New Zealand

Ashburton | Canterbury | New Zealand

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Little Nappers Certified Baby Sleep Consultant Logo Ashburton Timaru Christchurch New Zealand

Kate McKay | Certified Infant & Child Sleep Consultant

0273864923 | kate@littlenappers.co.nz

© 2019 by Little Nappers Ltd.